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Automation in IT Industry: Uses and Benefits

Paper Type: Free Essay Subject: Computer Science
Wordcount: 2804 words Published: 29th Mar 2018

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Automate IT processes


Here is the procedure to analyzing the errors or bugs related to the Project in the IT industry using the automation tools. From this analysis we are able to find the processes of errors caused due to soundness or for syntactical errors Due to this errors the organization is non profitable or losing its profit sales it also lead to downfall of the shareholder values

What are the reasons for IT process Automation?

This Analysis is very important to the each and every organization to discuss within the company in all aspects of benefits that are achieved through the Automation, key value characteristics should be considered throughout the workflow of automation, and it should be challenged experience to the automation process


Now a days IT industry is more Complex than before. Cumulating the number of Apps, Servers , composite scope of Systems, and huge Records: all of this need to be maintained And managed , which is very big difficult task for IT industry in all the aspect’s like money, manpower.etc..

So Organizations of different Size is looking for an alternative Source which is related to maintain it with more efficiently. In almost all Societies records could be preserved trustworthy and safely. This are all leads to the customized applications

As the size of the data increase it implies to the increase on organization administration software and computerization to preserve a reliability in the IT organization with additional professionally to influence on Manpower and increase awareness and retaining of the problematic finish. Monitoring, Ticketing, and change and configuration management are some of the categories for system management product


Why Automation??

  • It is used to Save time and manpower
  • it is used to increase efficiency
  • Decrease Mean Time to Repair and increase Mean Biome Between failures
  • man can make a mistake but machine cannot

All size of Organizations (Small and Big) are processing there work flow through Automation. It is the best Suitable techniques to increase the Business in all the fields

For every Societies a special team of members is organized to maintain the Automation Process

This shows the Automation in IT Industry

The above scenario shows the infrastructure of IT industry necessary steps to be take part in the growth of Organization


To deliver a systematic management solution to the client to procedure with the smooth workflow of an Application


1. Systematizing the remediation of events and warnings

Many of the IT industry have Adopted the advanced technology to have a keen observation on the performance of their growing in IT infrastructures compare to the Other orginisation.There will be a quick alert is produced when any incidents occurred to the infrastructure. When such incidents happened there will automatic solution then and there itself.

In IT Automation process, you can automate the remediation of many incidents occurred through:

  • self-initiated, automatic work flow can be done from monitoring tools or manual operator
  • automatic workflow execution through the data center is more faster than the manual process
  • Automatic remediation, like complex servers and infrastructures can be balanced through network load

With this system IT infrastructures is secure and safe

2. Authorizing forefront IT professionals to determine additional events

Research have been declared that in many of the organizations half of the incident occurred in the infrastructure are estimated beyond the frontline to the notice of the network administrators and management. This incident result to the less productivity and a conference calls to resolve this issue in the personal time as nights, and weekends

It Automation process is used to help in transformation of manual big data effect in to sequence and standardized workflows. When an incident happened the workflow automatically imitated compile and execute to the better efficiency. A trigger is automatically starts when the estimated cross the frontline to the knowledge of level 3 administrator

3. Reducing alert abundances

There is more chance of Alert happens when IT systems staff concentrate with the alert. They are more active in the alert due to lack the data to know which alert is more active and which is more and just noise. Even a little sound of alert makes the IT staff to be more productive and focus on the critical issue to reduce the noise. Like this IT process automatic initiated to monitor and ticketing product and reaches the frontline operator to take quick action on the alert.

The following are the examples for the automation alert in management process:

ï‚·Monitoring tool to identify the incident and make a trigger.

ï‚· To make the workflow automatically when the trigger and take the appropriate action from the noise alert and create the ticket for the necessary action. Using the trigger frontline operator produce a ticket to resolve the action in this scenario work load is decreased by using this technology.

4. Create a reliable, repeatable procedure for coordinating modification

Now a days IT Organizations is supporting large number of applications, servers and devices, as this number can rapidly grow. Among this some of the Organizations have a well format of documentation and consistently change in the process and some does not have a will documentation, and also produce without updating and changes of the previous due to the three will be consistently raise of issue which feel very difficult for frontline operators to resolve and reactive on the productive issue.

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For the above aspect IT process automation gives the significant and automatic changes in the configuration management process. The set of automation process is imitated by the IT system administrator to check the workflow of application and servers for the status and trigger, network and automation process for updating. This changes is updated to the thousands of application through the servers, create a document according to the requirements.

It process tool is used to improve the overall cost efficiency for configuration management previously manual uses automation process for end-to-end changes in the system management product. This lead to the compact and responsiveness. Observing the previous action in the IT automation helps you to react more efficiently for changes in the business needs it also reduce the time of deployment of new infrastructure? An Organization can see a 70 percent of reduction for the new infrastructure

5. Develop relations between ITIL event administration and difficult management procedure

It operators goes to a “fire-fighting” mode due to continuous receiving and resolving hundreds and thousands of alerts a day. They have to react as quickly as possible to the incident and respond to that alert to maintain critical application uptime. However ticket is not generated as soon as the relevant troubleshooting and resolving the alert.

IT automation process can be linked to the incident management to the more effective problem management.IT automation let you to quickly react to the alert and trigger according to the action. For example software application can be checked by checking the server status, network status, application build status, and then database status and relocate to the cogent page for the slow productivity and alert, the record is noticed and repaired. If it is necessary the automation process is restarted for triggering. the data is redirected to the server due to insufficient of memory in the server or application issues. Perform data analysis for the input and output.

6. Capture instance determination review paths and generate procedure documentation

It automation process create automatically a value according to the automation alert and incident resolving, due to this there will an increase in uptime and let them to focus on the strategic issues. It automation process also capture each and every information automatically for each step of flow. This information is secure and store in the database for the automation product.

Automation process automatically create documentation from the automation flow. Each and every flow of step is described in the new created documentation from the created flow. As a result automation documentation is referred to save the time instead of manual document. In this document each and every step is clearly mentioned from alert triggered to the resolution

7. Incorporate role-based contact mechanism into our event determination procedure

Many of the IT industry more struggle for exchange of information between2-3 level support. This exchange of information occurred in the middle of night without observing the capabilities of the current state of system

If this is properly implemented, the following features in observed automatically:

  • Role-based access control
  • Capture of input and output data

Role based access control is used to capture input, output data.so that automation workflow is done automatically as it is atomized as we discussed in the previously Automation process require credentials for the smooth flow of automation steps. Aping is required according to the credentials of the administrator service of proper credentials

When this two features are used together as a result in fewer and more escalations. Automation escalation flows only when the frontline operator does not have a proper permissions or when it requires experts operators interest this are more easy as 2-3 level operators can be determined.

8. Capture structural information in a practical and supportable mode

Each and every IT organizations is having a very big challenge to other IT industry in all the fields of business in a continue manner. The talent of IT is rated to the uncompleted document and outdated.so IT Organization completely rely on knowledge produced to the incident happened. When the professionals leave the industry they take away the core knowledge with them and leave the Organization to struggle the alerts. With the help of IT process automation, IT process and procedures are implied as automation flows. These flows are managed as current as they constantly execute repair actions.

In IT automation process two way of communication is possible with the CMDB it is used to help to create record, discover changes and updated automatically in the infrastructure in this IT processor change automatically.

9. Systematized maintenance processes

Automatic trigger should happen at a particular time or at any periodically interval of time. In addition to this key value pair should be matched to trigger the action. This process of trigger action is a time consuming action in manual process, so automation process is better to apply. Action and task are pre-loaded in the system to generate the ticket and resolve automatically

Some are the best examples which suit this action:

  • Shutdown, start, restart are scheduled action.
  • Change of password for the security purpose at a regular interval of time
  • Rebooting and configuring setting at a particular service time
  • Refreshing of data at a scheduled time.

Due to this intermittently action. You can atomize the section in IT industry as IT automation process. It is executed according to the workflow defined in the process

We can trace back the situation happened which is used to generate the report to the operator. This process helps to growth of Organization in the critical scenario of business.

10. Incorporate distinct systems management implements and procedures

Management system product is a mixer of partially deployed, and most of them are not well integrated worth the other network system products. Most of the industry runs on Non-homogeneous management products through multiple vendors. In this process IT industry need the support to maintain large size of data center and multiple network operator centers. It also needs the support of the heterogeneous enterprise to their system product. Due to the large size of data centers and network operators, system management product maintained large integrated business enterprise to automate the It process. The combination of management product and process integration leads to the efficient growth and proactive IT organization


The beginning is very easy. Now you can start up your Automation of data center operations by implementing IT process automation. In few key areas more focus to be applied, a related experienced in IT industry can efficiently achieve to retain the investment and reduce the industry complexity. This can reduce the investment. This also provide more security to the data



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  2. Andrzej, C., Abdelsala, H., Marek, R. (1998) Workflow and Process Automation Concepts and Technology : Kluwer Academic
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  1. Richard, H. (2005) ‘Intellectual Preperty Key Processes for Managing Patent Automation Strategy Need Strengthening’, Report to Congress Committee, 9(1), pp. 22-34
  2. Russell, R. (2001) ‘Reengineering Business Processes Can Improve Efficiency of State Department License Reviews’, Report to the Chairman and Ranking Minority Member US, pp. 10-17

Newspaper Article

  1. Naren, K. (2010) ‘ Role of Automation in the Indian IT Industry’, Deccan Chronicle, 30 May, p.11


  1. https://www.netiq.com/products/aegis/
  2. http://www.networkautomation.com/overview/
  3. http://blogs.technet.com/b/servicemanager/archive/2009/12/17/demo-extending-service-manager-to-automate-it-processes.aspx
  4. http://www.sap.com/solution/lob/it/software/it-process-automation/index.html
  5. http://www.computerweekly.com/guides/A-guide-to-business-process-automation-software
  6. http://www.slideshare.net/Ayehu/it-processautomationsurvivalguidefreeebook
  7. http://kissflow.com/process_playbook/5-reasons-why-you-should-automate-your-business-process/


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